Help for setup, billing, and account issues

Support requests are handled by email. Include the email tied to your Migsy account and a short description of the issue so the team can verify and respond faster.

Before You Contact Support

Most issues can be resolved quickly by checking the following:

• Make sure you are running the latest version of Migsy from the App Store.
• Confirm you are signed in with the same account you used when subscribing or restoring purchases.
• For weather and migraine risk forecasts, enable location access for Migsy in iPhone Settings.
• If your data is not syncing, check your internet connection and try signing out and back in.
• For subscription issues, confirm you are signed into the correct Apple ID.

System Requirements

• iPhone running iOS 16.4 or later.
• Location permissions required for barometric pressure and weather risk features.
• Internet connection required for account sync, forecasts, and subscription validation.

Subscription Management

Migsy subscriptions are billed and managed entirely through Apple. To view, change, or cancel your plan:

1. Open Settings on your iPhone.
2. Tap your name at the top, then tap Subscriptions.
3. Select Migsy to manage or cancel your plan.

Refund requests must be submitted directly to Apple through their Report a Problem page or the App Store. Migsy does not process billing or refunds.

Contact

If the troubleshooting steps above did not resolve your issue, reach out by email.

Email: support@migsy.app

When emailing, please include:

• The email address tied to your Migsy account.
• How you signed in (email or Apple), if you remember.
• Your device model and iOS version.
• The version of Migsy you are using.
• A short description of the problem and any error messages you see.
• If something in the app is not working, the steps you took before the issue occurred so we can try to reproduce it.
• Screenshots or a screen recording for visual issues, if possible, are especially helpful.
• When the issue happened and whether it happens every time or only occasionally.

Don't worry if you do not have all of this information. Send us an email anyway, and we will do our best to help.

Expected response time: within 2 business days.